The 17 Best Customer Service Books

If you're looking for the best customer service books to buy online, look no further than this compiled list. We've gathered together a selection of books that are sure to please, whether you're looking.

So what are you waiting for? Start browsing and find your next great read today!

Our Favorite customer service books:

SaleBestseller No. 1
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
  • Hardcover Book
  • Guidara, Will (Author)
  • English (Publication Language)
  • 288 Pages - 10/25/2022 (Publication Date) - Optimism Press (Publisher)
SaleBestseller No. 2
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
  • Audible Audiobook
  • Renee Evenson (Author) - Kelly D’Ambrosio (Narrator)
  • English (Publication Language)
  • 08/30/2022 (Publication Date) - AMACOM (Publisher)
Bestseller No. 3
Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
  • Toister, Jeff (Author)
  • English (Publication Language)
  • 168 Pages - 09/05/2018 (Publication Date) - Toister Performance Solutions (Publisher)
SaleBestseller No. 4
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
  • Hardcover Book
  • Disney Institute, The (Author)
  • English (Publication Language)
  • 224 Pages - 11/08/2011 (Publication Date) - Disney Editions (Publisher)
Bestseller No. 5
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
  • Amazon Kindle Edition
  • DiJulius III, John R. (Author)
  • English (Publication Language)
  • 205 Pages - 01/06/2015 (Publication Date) - Greenleaf Book Group Press (Publisher)
SaleBestseller No. 6
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
  • Toister, Jeff (Author)
  • English (Publication Language)
  • 188 Pages - 03/23/2017 (Publication Date) - Toister Performance Solutions (Publisher)
SaleBestseller No. 7
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
  • Evenson, Renee (Author)
  • English (Publication Language)
  • 240 Pages - 12/14/2017 (Publication Date) - AMACOM (Publisher)
Bestseller No. 8
The Little Customer Service Book: A Common Sense Guide to Helping People
  • Grassi, Rick (Author)
  • English (Publication Language)
  • 100 Pages - 12/17/2020 (Publication Date) - Rick Grassi (Publisher)
Bestseller No. 9
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
  • Amazon Kindle Edition
  • Coleman, Joey (Author)
  • English (Publication Language)
  • 368 Pages - 04/03/2018 (Publication Date) - Portfolio (Publisher)
Bestseller No. 10
The Power of Customer Experience: 5 Elements To Make An Impact
  • Dixon, Elizabeth (Author)
  • English (Publication Language)
  • 199 Pages - 03/31/2022 (Publication Date) - Elizabeth Dixon (Publisher)
SaleBestseller No. 11
The Big Book of Customer Service Training Games (Big Book Series)
  • Carlaw, Peggy (Author)
  • English (Publication Language)
  • 224 Pages - 09/22/1998 (Publication Date) - McGraw Hill (Publisher)
SaleBestseller No. 12
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
  • Hardcover Book
  • Lee Cockerell (Author)
  • English (Publication Language)
  • 208 Pages - 03/26/2023 (Publication Date) - Currency (Publisher)
Bestseller No. 13
The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists
  • Amazon Kindle Edition
  • Hyken, Shep (Author)
  • English (Publication Language)
  • 288 Pages - 03/17/2020 (Publication Date) - Sound Wisdom (Publisher)
Bestseller No. 14
Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases Series)
  • Amazon Kindle Edition
  • Bacal, Robert (Author)
  • English (Publication Language)
  • 258 Pages - 12/03/2010 (Publication Date) - McGraw Hill (Publisher)
Bestseller No. 15
Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World
  • Amazon Kindle Edition
  • Graf, Mitche (Author)
  • English (Publication Language)
  • 118 Pages - 03/15/2021 (Publication Date) - Power Marketing 101 (Publisher)
Bestseller No. 16
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
  • Amazon Kindle Edition
  • McCulloch, Wayne (Author)
  • English (Publication Language)
  • 346 Pages - 04/27/2021 (Publication Date) - Lioncrest Publishing (Publisher)
SaleBestseller No. 17
The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture
  • Audible Audiobook
  • Robert Spector (Author) - Eric Pollins (Narrator)
  • English (Publication Language)
  • 11/21/2017 (Publication Date) - Audible Studios (Publisher)

When it comes to buying customer service books, there are a few things you need to keep in mind in order to get the best possible deal. The first thing you need to do is set a budget for yourself. Decide how much money you are willing to spend on a book before you start shopping. This will help you narrow down your choices and make sure you don't overspend. Keep in mind that many stores offer discounts for purchasing multiple books at once. So, if you're looking to buy more than one book, it's definitely worth checking the store’s discount policy.

Another option to get the best deal on customer service books is to wait for sales. Major retailers will often have sales on popular titles a few times per year. By waiting for a sale, you can usually get a book at a significantly lower price than the regular retail price.

Finally, it is important to think about where you will be reading the book. If you plan on reading the book primarily at home, then it does not make sense to spend a lot of money on a hardcover edition. However, if you plan on traveling with the book or taking it to the beach, then spending a bit more money on a durable edition makes sense.

Here are a few tips to help you buy the best customer service books:

  1. Look for well-reviewed customer service books. Checking out what other readers have said about a book can give you a good idea of whether it's worth your time. You can find reviews online or in newspapers and magazines.
  2. Consider the author's reputation. If you're familiar with an author's other work and liked it, there's a good chance you'll enjoy their new book.
  3. Think about what you want to get out of the book. If you're looking for a light read, something funny, or a book that will make you think, you can narrow down your options by looking for books that fit those descriptions.
  4. Check the price. Sometimes, you can find great deals on new customer service books. But be careful of cheaply made books, they might not be worth your money.
  5. Take a look at the return policy. Some online stores will not accept returns on certain items, so it's important to know what the policy is before buying anything.
  6. Ask for recommendations. Talk to your friends, family, and fellow book lovers to see if they have any suggestions.

By doing all of these things, you can be sure that you're getting the best possible deal on customer service books when you shop online.