The 20 Best Customer Experience Books

If you're looking for the best customer experience books to buy online, look no further than this compiled list. We've gathered together a selection of books that are sure to please, whether you're looking.

So what are you waiting for? Start browsing and find your next great read today!

Our Favorite customer experience books:

Bestseller No. 1
Customer Experience: 22 international CX professionals share their current strategies for achieving impact and visibility using best practice CX
  • Amazon Kindle Edition
  • Priestley, Andrew (Author)
  • English (Publication Language)
  • 200 Pages - 11/11/2019 (Publication Date) - Writing Matters (Publisher)
SaleBestseller No. 2
Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results
  • Cleveland, Brad (Author)
  • English (Publication Language)
  • 280 Pages - 05/25/2021 (Publication Date) - Kogan Page (Publisher)
Bestseller No. 3
The Power of Customer Experience: 5 Elements To Make An Impact
  • Dixon, Elizabeth (Author)
  • English (Publication Language)
  • 199 Pages - 03/31/2022 (Publication Date) - Elizabeth Dixon (Publisher)
Bestseller No. 4
Ten Principles Behind Great Customer Experiences, The (Financial Times Series)
  • Watkinson, Matt (Author)
  • English (Publication Language)
  • 240 Pages - 12/06/2012 (Publication Date) - FT Publishing International (Publisher)
Bestseller No. 5
Customer Experience Certificate Program: University Workbook
  • Buehrens, Carol (Author)
  • English (Publication Language)
  • 132 Pages - 10/25/2021 (Publication Date) - MCH Press (Publisher)
SaleBestseller No. 6
Managing Customer Experience and Relationships: A Strategic Framework
  • Hardcover Book
  • Rogers, Martha (Author)
  • English (Publication Language)
  • 512 Pages - 04/26/2022 (Publication Date) - Wiley (Publisher)
Bestseller No. 7
  • Amazon Kindle Edition
  • Rajat Chawla (Author)
  • English (Publication Language)
  • 231 Pages - 01/11/2019 (Publication Date) - Notion Press (Publisher)
Bestseller No. 8
Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience
  • Buehrens, Carol (Author)
  • English (Publication Language)
  • 202 Pages - 02/15/2014 (Publication Date) - MCH Press (Publisher)
SaleBestseller No. 9
Digital Customer Service: Transforming Customer Experience for an On-Screen World
  • Hardcover Book
  • DeLisi, Rick (Author)
  • English (Publication Language)
  • 256 Pages - 08/31/2021 (Publication Date) - Wiley (Publisher)
SaleBestseller No. 10
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
  • Hardcover Book
  • Dixon, Matthew (Author)
  • English (Publication Language)
  • 256 Pages - 09/12/2013 (Publication Date) - Portfolio (Publisher)
Bestseller No. 11
Customer Service vs. Customer Experience: La guía del CEO (Spanish Edition)
  • Almaguer Gil, Yami (Author)
  • Spanish (Publication Language)
  • 260 Pages - 09/26/2019 (Publication Date) - Independently published (Publisher)
SaleBestseller No. 12
Do B2B Better: Drive Growth Through Game-Changing Customer Experience
  • Hardcover Book
  • Tincher, Jim (Author)
  • English (Publication Language)
  • 320 Pages - 10/04/2022 (Publication Date) - Wonderwell (Publisher)
SaleBestseller No. 13
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
  • Solomon, Micah (Author)
  • English (Publication Language)
  • 240 Pages - 08/24/2021 (Publication Date) - HarperCollins Leadership (Publisher)
SaleBestseller No. 14
The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money
  • Hardcover Book
  • Pine II, B. Joseph (Author)
  • English (Publication Language)
  • 368 Pages - 12/10/2019 (Publication Date) - Harvard Business Review Press (Publisher)
Bestseller No. 15
Audible for Fire TV
  • 1 credit a month after trial, good for any book regardless of price.
  • Ad-free, premium audio. No interruptions.
  • Your own library to build. Keep your books forever, even if you cancel.
  • Exclusive member-only savings. Get 30% off additional audiobooks.
  • Easy exchanges. Don’t love an audiobook? Swap it for free.
Bestseller No. 16
  • Amazon Prime Video (Video on Demand)
  • Karen Allen, Kevin J. O'Connor, Hannah Gross (Actors)
  • Tom Quinn (Director) - Tom Quinn (Writer) - Alexandra Byer (Producer)
  • English (Playback Language)
  • English (Subtitle)
Bestseller No. 17
Jonas Brothers: The 3-D Concert Experience (Anaglyph 3D Blu-ray/DVD Combo w/ BD Live + Digital Copy)[Blu-ray Live]
  • Factory sealed DVD
  • Nick Jonas, Joe Jonas, Kevin Jonas (Actors)
  • French, Spanish (Subtitles)
  • English (Publication Language)
  • Audience Rating: G (General Audience)
Bestseller No. 18
Bestseller No. 19
NETGEAR Wi-Fi Range Extender EX3700 - Coverage Up to 1000 Sq Ft and 15 Devices with AC750 Dual Band Wireless Signal Booster & Repeater (Up to 750Mbps Speed), and Compact Wall Plug Design
  • EXTENDED WIRELESS COVERAGE: Adds Wi-Fi range coverage up to 1000 sq ft, and connects up to 15 devices such as laptops, smartphones, speakers, IP cameras, tablets, IoT devices, and more..Connectivity protocol:Ethernet,Wi-Fi
  • AC750 WI-FI SPEED: Provides up to 750Mbps performance using dual-band and patented FastLane(TM) technology.
  • UNIVERSAL COMPATIBILITY: Works with any wireless router, gateway, or cable modem with Wi-Fi.
  • WIRED ETHERNET PORT: Simply plug in game consoles, streaming players, or other nearby wired devices using the one 10/100M port for maximum speed.
  • SAFE & SECURE: Supports WEP and WPA/WPA2 wireless security protocols.
SaleBestseller No. 20
Meta Quest 2 — Advanced All-In-One Virtual Reality Headset — 256 GB Get Meta Quest 2 with GOLF+ and Space Pirate Trainer DX included
  • Get two bonus games when you buy Meta Quest 2. Ends 06/03/23. Terms apply.
  • Meta Quest is for ages 13+. Certain apps, games and experiences may be suitable for a more mature audience.
  • Keep your experience smooth and seamless, even as high speed action unfolds around you with a super-fast processor and high-resolution display.
  • Experience total immersion with 3D positional audio, hand tracking and haptic feedback, working together to make virtual worlds feel real.
  • Travel universes in blockbuster fantasies, scare yourself witless in horror adventures or collaborate with colleagues in innovative workspaces.

When it comes to buying customer experience books, there are a few things you need to keep in mind in order to get the best possible deal. The first thing you need to do is set a budget for yourself. Decide how much money you are willing to spend on a book before you start shopping. This will help you narrow down your choices and make sure you don't overspend. Keep in mind that many stores offer discounts for purchasing multiple books at once. So, if you're looking to buy more than one book, it's definitely worth checking the store’s discount policy.

Another option to get the best deal on customer experience books is to wait for sales. Major retailers will often have sales on popular titles a few times per year. By waiting for a sale, you can usually get a book at a significantly lower price than the regular retail price.

Finally, it is important to think about where you will be reading the book. If you plan on reading the book primarily at home, then it does not make sense to spend a lot of money on a hardcover edition. However, if you plan on traveling with the book or taking it to the beach, then spending a bit more money on a durable edition makes sense.

Here are a few tips to help you buy the best customer experience books:

  1. Look for well-reviewed customer experience books. Checking out what other readers have said about a book can give you a good idea of whether it's worth your time. You can find reviews online or in newspapers and magazines.
  2. Consider the author's reputation. If you're familiar with an author's other work and liked it, there's a good chance you'll enjoy their new book.
  3. Think about what you want to get out of the book. If you're looking for a light read, something funny, or a book that will make you think, you can narrow down your options by looking for books that fit those descriptions.
  4. Check the price. Sometimes, you can find great deals on new customer experience books. But be careful of cheaply made books, they might not be worth your money.
  5. Take a look at the return policy. Some online stores will not accept returns on certain items, so it's important to know what the policy is before buying anything.
  6. Ask for recommendations. Talk to your friends, family, and fellow book lovers to see if they have any suggestions.

By doing all of these things, you can be sure that you're getting the best possible deal on customer experience books when you shop online.